Delivery

All our supply only bedroom furniture is “Made to order” hence there is no right to cancel. Please remember the old adage, “measure twice, cut once.”

How does the delivery work?

We are based in Christchurch in Dorset, larger and closer orders will be made by a driver only and due to the weight of the products we request there must be an able bodied person to assist with the offload.

Those orders that are smaller or further away will be delivered on a dedicated pallet service, all items will be wrapped individually and the pallet as a whole. These will be delivered "kerbside" for you to unload and dispose of the pallet.

We will consult with you as to which one we will do at time of order, both services will be booked with you prior to delivery and will be tracked and specified as am or pm delivery.

If in doubt please talk to us.

We will notify you at the time of receiving your order which week your delivery will take place on, and will call you the Friday / Saturday of the week before to inform you of your allocated delivery day and time.

Our deliveries are made by a driver only, the DIY bedroom furniture is extremely weighty due to it solid construction, so there must be an able bodied person there to assist with the offload. For the purposes of delivery we have assumed that your delivery is on the ground floor within walking distant of the parking. If this is not the case then please contact us prior to the placing of an order, or ensure sufficient labour is available to assist us upon delivery.

We always aim to make a single delivery of all furniture ordered barring exceptional circumstances outside our control.

We only deliver to mainland England and Wales, for any where outside these areas we ask our customers to please contact us to confirm delivery costs.

In the event of damage to any item, please notify us immediately and we will courier a replacement part to you as soon as possible.