All our supply only bedroom furniture is “Made to order” hence there is no right to cancel. Please remember the old adage, “measure twice, cut once.”
How does the delivery work?
We use RCT Furniture delivery service for all our deliveries, and aim to deliver all orders within 15-20 working days.
We will notify you at the time of receiving your order which week your delivery will take place on, and will call you the Friday / Saturday of the week before to inform you of your allocated delivery day and time.
Our deliveries are made by a driver only, the DIY bedroom furniture is extremely weighty due to it solid construction, so there must be an able bodied person there to assist with the offload. For the purposes of delivery we have assumed that your delivery is on the ground floor within walking distant of the parking. If this is not the case then please contact us prior to the placing of an order, or ensure sufficient labour is available to assist us upon delivery.
We always aim to make a single delivery of all furniture ordered barring exceptional circumstances outside our control.
We only deliver to mainland England and Wales, for any where outside these areas we ask our customers to please contact us to confirm delivery costs.
In the event of damage to any item, please notify us immediately and we will courier a replacement part to you as soon as possible.